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US House of Reps Introduces Legislation Requiring Companies to Perform Disposition

Principal Product Marketing Manager, Information Governance

Whenever my Product Manager or I speak at an event, we always ask attendees if they have disposition policies in place.  Happily, many of them do.  Then we ask them if they actually perform that disposition.  This usually leads to nervous chuckles or rolling of eyes by frustrated records managers. While we know we are supposed to dispose of content, many organizations are nervous to actually do so.

Keeping this in mind, I happened upon an article in NextGov that I believe underlines just how crucial it is to have active retention and disposition policies.  The article focuses on draft legislation in the US House of Representatives designed to protect consumer information. It quotes the draft legislation as requiring companies to “protect consumers by requiring reasonable security policies and procedures to protect data containing personal information, and to provide for nationwide notice in the event of a security breach.”  The article goes on to state that the bill would require companies to perform disposition of old or unnecessary data.  Additionally, Continue reading

Research Reveals Organization’s Top Challenges in Achieving Governance Objectives

Just last week, EMC issued a press release regarding a recent study they did with the Ponemon Institute that explores the

Principal Product Marketing Manager, Information Governance

immediate issues organizations are facing regarding their enterprise governance, risk, and compliance (eGRC) strategy. The study finds that the largest barriers to meeting eGRC challenges are a lack of defined strategy and lack of enterprise cooperation and collaboration. The study surveyed 190 individuals involve in eGRC, mostly from large organizations. Only 20% of organizations have a clearly-defined eGRC strategy that pertains to the entire enterprise, and 33% admit they have no eGRC strategy at all.

Anyone familiar with Records Management, Archiving or eDiscovery in their organization knows that it is easier to create systems for specific data sets or regarding specific industry regulations. Well-defined spaces in heavily-regulated industries are easier to work on, because so many of the variables are explicit and understood. It is infinitely more challenging to create organization-wide systems that understand the complex interplay of risks and requirements that must be balanced.

In order to create enterprise-wide eGRC system, it’s important that organizations have Continue reading

InfoGov Guide to Momentum at EMC World 2011

The Information Governance team is building momentum for EMC World in Las Vegas next week.  There’s an awful lot going on and we thought we’d share some of the highlights with you.

We’ll be located in the Momentum Zone again this year, in the Solutions Pavilion.  We’ll be in the Governance pod, and we’ll be demonstrating our SourceOne Archiving, e-Discovery and Documentum Records Management, and enterprise Governance, Risk, and Compliance (eGRC) solutions.

We’ll also have 20 different presentations during the conference, including sections on Information Governance, with titles like Optimizing Microsoft SharePoint for Information Growth and Governance or From Records Management to Information Governance: How to Successfully Ride the Information WaveThere will be Continue reading

Records and Retention Gaining Popularity in California Thanks to eDiscovery

I’ve been having a lot of conversations with customers and partners lately

Principal Product Marketing Manager, Information Governance

about the changing Records environment.  I also spend more and more time with my eDiscovery colleagues, because our two worlds have collided.  We talk about the fact that eDiscovery isn’t just for litigation anymore – any time an organization needs to find a subset of its information and cull through it to find the relevant set of documents, for any investigative purpose – that’s when you need to have eDiscovery.  And if you’re going to have investigations with any frequency, then you’d better be adopting the principles of records management to handle that content appropriately.

I just read this article in Government Technology today talking about how the California Electronic Discovery Act (Assembly Bill 5) has had such an impact on IT officials in California’s cities.  It has upped the requirement on what is discoverable – Continue reading

Information Governance Meets Info360 – The Report from Washington DC

The Information Governance team is just returning from Washington DC where we were in attendance at Info360.  We met with a lot of people and had some really good conversations and we thought we’d share some of our findings with you.

1.       Information management is driving many governance and compliance projects. Whether we spoke to IT managers, Records managers, or Legal experts, information management is a big concern.  Customers are really trying to scope out what tools are available to augment their existing information infrastructure as well as new ways to use the existing tools they have.  At any rate, they’re trying to cope with the information deluge in smart, efficient ways.

2.       eDiscovery is still a hot topic – but companies are moving beyond the basics.  Now they want to expand the use of eDiscovery tools beyond legal inquiries to a broader range of investigative matters including internal investigations, audits, and even basic discovery on what’s actually in the organization for IT and Compliance purposes.

3.       Records Managers are continuing to stretch the boundaries of their jobs and Continue reading

SourceOne is VMWare Ready – So What Does That Mean?

SourceOne Insider recently got the opportunity to speak to EMC’s Ron Brown, who does Technical Marketing for SourceOne.  Ron Brown, EMC, Information Intelligence GroupWe wanted to know a little bit more about the recent news that EMC SourceOne has achieved VMWare Ready certification.

SourceOne Insider: Hello Ron.  So let’s start off by telling us what is the VMWare Ready program and why is SourceOne participating?

Ron Brown: VMWare Ready is a certification. Having this certification demonstrates that our products work within VMWare’s operational boundaries.

By joining the program, the SourceOne team is fully committing to support the product in the VMWare environment. EMC feels that VMWare accentuates SourceOne’s capabilities, and SourceOne customers are using VMWare more than ever to optimize their resources in terms of cost, power consumption and real estate.

SourceOne Insider: Ron, some of our customers have been running SourceOne on VMWare for years.  What does this certification mean for them? What changes?

Continue reading

EMC SourceOne Insider Spotlight: Checking in on Momentum Lisbon with Chris Blaik

SourceOne Insider recently spoke with Chris Blaik, the Director of Marketing for EMEA for the Information Intelligence Group, about Momentum Lisbon.   The conference is scheduled for 25-28 October.

SourceOne Insider:  Hello Chris. We’re interested to hear more about preparations for Momentum Lisbon.  How’s it going so far?

Chris Blaik:  Hello, Joyce. So far it’s going really well – we’re looking to be on target for the second year running, which means we’re anticipating a sold out show.  We did that last year, but with the ongoing issues of the world economy – in some ways it would be an even bigger achievement this year.

We’re going to have the main event – with 85 sessions driven by partners, customers, and our own employees – but we’re also going to have little mini Momentums running alongside the main event.

SourceOne Insider: Can you give us an example of a mini Momentum?

Chris Blaik:  Sure.  For example, we have a press program planned with over 35 journalists set to participate from across Europe. We’ll kick off that event with a panel discussion that I’ll be leading and that will feature three of our partners, WiPro, Cap Gemini and Tieto. We expect to have 75-80 interviews conducted during the course of Momentum.

We also started a partner conference, about three years ago, and this year we plan to have between 250 and 300 partners joining us, starting with a Sunday evening reception and then a full-day conference on Monday.

Finally, we’re also going to have some industry roundtables, which are three hour sessions where we discuss issues with customers.  This year we’ll have one for local government featuring customers such as eLuxembourg. We’ll also have one for defense and public safety – and I can’t really mention who will be there but it’ll be a good closed-door session!  The third one will be an energy sector round table.

So overall we think it’s going to be great but as you can see, there are lots of moving parts.

SourceOne Insider:  That does sound like a lot going on.  Is there an overall theme or focus to Momentum that ties everything together?

Chris Blaik:  You know, this is my fourth Momentum, and about three years ago, we started introducing themes just so we could focus our content and make sure we had consistency across the conference, from keynotes to parties.  We look for themes that reflect the times and the environment our customers live in¸ and the theme should also reflect the country who’s hosting us.  This year, our theme is Explore Information, Discover Intelligence.  Since we’re in Lisbon, we want to leverage the rich history of the great Portuguese discoverers who broke a lot of new ground and gave us such an historical legacy. Of course this also gives us a chance to introduce our new divisional name, Information Intelligence Group. Hopefully the audience will get an appreciation of that context and see our theme highlighting the fact that there is more information than ever before and that we need to explore the context of that information.

SourceOne Insider:   Can you give us a sneak peek and let us know who the keynote speakers will be, and what they’ll be focusing on?

Chris Blaik:   Yes of course, I’m very excited about the keynotes this year.  They’ll be some strong topics.  First as I mentioned, Information Intelligence Group is a new name, and we’re thrilled that Mark Lewis, our Divisional President and Whitney Tidmarsh, our Chief Marketing Officer will lead off in the morning, to reveal the vision of what that new name means and how it’s connected to the world outside.

Then we’ll have an afternoon session with Jeetu Patel, our new Chief Technology Officer and Rick Devenuti, our Chief of Operations to discuss the strategy for that vision and how we’re going to execute.

Finally, we’ll also hear from a customer, Lloyds Bank, a leading UK bank and we’ll have Melissa Webster of analyst firm IDC both discussing what information intelligence means to them.

SourceOne Insider:  Those should be good sessions we won’t want to miss.  Do you want to focus on any partners that will be at Momentum?

Chris Blaik:  I certainly do.  Let me start by saying that our lead sponsors support us tremendously in being able to build and provide such an experience for our customers.  We wouldn’t be able to do Momentum without the help of our sponsors, particularly the Elite and Gold sponsors.

Let me mention a couple of partners specifically, starting with C6 who is based in France, but has helped to drive value to customers across Europe.  They have a smart user interface that sits along Documentum.

And I can’t say too much more here, but two of our partners, Cap Gemini and Tieto are each going to be launching something new at Momentum and you won’t want to miss it.  You’ll definitely want to explore what these partners are doing at Momentum.

SourceOne Insider:  One of the things Momentum is known for is the wonderful night time activities.  Can you tell us a little bit more about this year’s plans?

Chris Blaik:          Something you may realize is that part of European culture and business is all about relationships.  The amount of business that is driven over coffee or wine or beer is tremendous. As a result, we put a lot of effort into producing industry best-in-class social events to drive conversations and build relationships.

Our Monday evening welcome reception is being held in the space around the exhibition in part to help drive traffic to our partners. We’ll be doing a Portuguese Fiesta – in effect transforming the space into a Portuguese village.

Tuesday evening is traditionally our cultural evening, and this year we’ll be going to the wine cellars of Colares to celebrate the Portuguese wine- and port-making traditions.  The event will be at the winery itself and we’ll have some Gregorian Monks providing chanting, so it should be a good event.

Wednesday evening is our conference party, and for Iberian flavor, we’ll be converting the old Kais Warehouse into a blues club with an Ibiza-like chill out zone featuring the DJ Combo High on Heels to provide a real Café del Mar experience.  These ladies have recently played at the Formula One event in Monaco and Brad Pitt’s birthday party, so we’re sure they’re worth checking out!

SourceOne Insider:  That sounds like a lot of fun, and we’re sorry we’re not going to be there.  Is there any good news for those of us who cannot attend Momentum in Lisbon?

Chris Blaik:  I’m glad you asked!  We’ve decided to do Virtual Momentum.  It launches one week after the Lisbon event, and it will be live for 3 months.  If you are attending Momentum, then this year, it is complimentary for you.  And if you have a stand at the physical event, then you get a virtual stand too.  For people who couldn’t make the event, we’re selling passes for $200 a person or for groups of five or more, it is $100 a person.

We know that a great amount of value is generated at Momentum every year, between customer use cases, partner solutions or even EMC talking about new products and directions.  However, once the event ends, it all just seems to disappear.  Likewise, we have six tracks at Momentum this year, and no one can attend all of them, so it’s hard to get everything even if you do get to attend! We really see that there is a ton of opportunity and value that doesn’t get shared, especially when you think about all the people who can’t make the event, or can’t afford to take the time or have travel restrictions in this economy.

So we thought about all of that and decided Virtual Momentum would provide not only more value to those who are attending and paying so that they maximize their time and money spent coming, but also we decided to extend that value to even more customers, partners, and members of the Documentum community!

SourceOne Insider:  Great!  Before we let you get back to Momentum planning, is there anything else you’d like to pass on to our readers?

Chris Blaik:   Yes.  You know, a huge amount of effort is needed to make this happen, and I want to thank a couple of people, if I may.  First, there are our sponsors from the partner community.  Without them we couldn’t hold such a great conference.  Then there’s the event team who work day and night to make this happen.  It’s phenomenal how a team of two people can pull off so much!

I’d also like to thank the wider field management team in EMEA who really drop everything else they’re working on to make Momentum successful – especially getting the attention of our busy teams.  And of course I’d like to thank the sales team who get really focused (once the quarter ends) to get customers interested and who help us find the best practices, deployments and use cases.

I’d also like to thank the SEs and presales team who do most of the technical presentations at the event and of course corporate marketing who help on the big things like the presentations and keynotes.  There is a tremendous amount of teamwork that goes into this event, and it’s great to see how it all comes together!

SourceOne Insider:  Thank you for taking the time to talk to us, and we look forward to hearing all about the highlights!

Chris Blaik:  Thank you and we hope to see everyone either in Lisbon or at Virtual Momentum!

Governance HQ – the Nerve Center for Risk Mitigation

Last week we explored the Legal District of SourceOne City.  This week, we’ll look at the Governance HQ.  The Governance HQ explores all the issues around gaining full control and oversight of your information, including compliance, e-disclosure, and policy-based retention.

Many organizations have policies to manage portions of their data or data related to particular applications.  Financial data or customer records are generally managed to some degree within an organization.  Records Managers will tell us that their organizations are still growing their physical records and paper-based storage.  At the same time, they are also struggling with a growing wave of information assets they need to manage that are being produced by new types of applications. With all this growth, managing the total body of information assets is becoming more challenging than ever.

In addition to information growth, there is a challenge in the evolving need to govern that information.  Whether it is industry regulation, corporate best practices, or audits and investigations, organizations need to be able to prove that they know what information they have, where it is, who has access to it, and where it is in its lifecycle.  They also may need to demonstrate that they have disposed of all information that should no longer be maintained.  They may also need to present a portion of that information and prove the chain of custody.  As a result, organizations want to be able to manage information centrally, consistently, and at the same time in ways that minimally affect the work habits of employees.

How much control organizations have over information is piecemeal.  According to research conducted by AIIM, more than 85% of organizations have rules around how they manage email content.  At the other end of the spectrum, when it comes to new social media applications, such as wikis, blogs, or information kept on business-oriented social networks, fewer than 30% of organizations have even thought about creating rules let alone applying those rules to the content they already have. In addition to that most organizations are still struggling with unstructured content they have in various repositories around the organization, from SharePoint, to file shares.

Managing the lifecycle of content, from content creation through archiving and finally to disposition is a complex issue that requires input from IT, business content owners and the legal team.

Our Information Governance solutions – including both the SourceOne family as well as the Documentum Records Management solutions are designed to help customers take the policies they develop and be able to apply them in ways that lay the foundations of information governance and implement policies in an integrated manner, and in ways that manage the content with minimal or no change to existing end user behavior.

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